Cancellation Policy

Until when can I cancel free of charge?
You can cancel Best Available Rate reservations free of charge up to 48 hours before the day of arrival. Please note that the day of arrival starts at 0.00 a.m. local time. In the event of a late cancellation, the total price of each canceled room will be charged. In the case of a NO SHOW, the total price of each unused room will be charged. The hotel will hold your room & reservation until 7 a.m. on the day after your planned arrival. We recommend that you contact us as soon as you know that your plans have changed.

With Non-Refundable reservations it is not possible to cancel or change your reservation.

What time is meant by 'free cancellation is possible up to 48 hours before the day of arrival, where the day of arrival starts at 0:00 a.m.?
You can cancel free of charge (for bookings that apply) up to 48 hours before the arrival date, this day starts at 0:00 local time (CET: Central European Time).

What is a Non-Refundable reservation?
This is a reservation where the overnight costs are charged directly to your credit card and which can subsequently no longer be canceled or changed.

Why should I opt for a Non-Refundable rate?
Because you waive flexible cancellation (Best Available Rate) and the reservation will be charged immediately, we give you a 10% discount! The Non-Refundable rate is therefore always the most advantageous rate available.

Groups *
3 days after booking, 100% of all room nights must be paid.

* Groups: Every booking from 4 rooms.

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