COVID-19 For information of the current situation regarding the Covid-19 pandemic, we advice you to review https://www.rivm.nlfor the current regulations and measures.
Cancellation policy regarding the Covid-19 Pandemic As the current Covid-19 pandemic and risks are globally known for over 2 years, it is within reasonable knowledge that when making your reservation the cancellation policy will be maintained. Therefor it is not possible to modify your reservation or to receive a refund when booking our Non Refundable Rate or within 48 hours before arrival when booking our Flexible Rate.
CANCELLATION POLICIES & RATES You can cancel Flexible Rate reservations free of charge up to 48 hours before the day of arrival. Please note that the day of arrival starts at 0.00 a.m. local time. In the event of a late cancellation, the total price of each cancelled room will be charged. In the case of a NO SHOW, the total price of each unused room will be charged. The hotel will hold your room & reservation until 7 a.m. on the day after your planned arrival.
With Non-Refundable reservations it is not possible to receive a refund when cancelling your reservation or to modify your reservation.
No refund is possible when your stay is cut short.
What time is meant by 'free cancellation is possible up to 48 hours before the day of arrival, where the day of arrival starts at 0:00 a.m.? You can cancel free of charge (for bookings that apply) up to 48 hours before the arrival date, this day starts at 0:00 local time (CET: Central European Time).
What is a Non-Refundable reservation? This is a reservation where the overnight costs are charged directly to your credit card and which can subsequently no longer be canceled or changed.
Why should I opt for a Non-Refundable rate? Because you waive flexible cancellation (Best Available Rate) and the reservation will be charged immediately, we give you a 10% discount! The Non-Refundable rate is therefore always the most advantageous rate available.
I booked including breakfast In case you booked including breakfast, the cancellation policy mentioned above also applies to your breakfast reservation.
Groups * 3 days after booking, 100% of all room nights must be paid. * Groups: Every booking from 4 rooms.
All rates published on our website are including 9% VAT, however excluding Citytax (7% of the roomrate + €3 per person, per night).
A discountcode can not be applied to excisting reservations and is only valid by filling in the discountcode and making a reservation on our website www.hotelaalders.nl
By making your reservation, you agree with the mentioned cancellation policy corresponding with the ratecode you reserved and the inability of refunds or modification of your reservation/dates etc .This includes Force Majeure, which means: (natural) disaster, fire, war and terrorism, strikes, riots, cancellation of flight/train/bus/boat, pandemics, government regulations, labour disputes, unfavourable weather conditions or other exceptional and catastrophic events, circumstances or emergencies that make it impossible to stay at our hotel.
In case you have booked the Non Refundable Rate and you do not agree with the cancellation policies written in this confirmation, you are able to cancel your reservation without penalty within 24 hours after making your reservation.
In case you have booked the Flexible Rate, you are able to cancel without penalty 48 hours before your arrival date (please note: The day starts at 0:00 a.m. local time)
CASH We accept cash payments, however we are unable to accept bills of €200,- and €500,-.
COOKING & FIRE Cooking in guest rooms is strictly forbidden by Health Authorities. No candles or open flames are permitted in the room or public areas. Should the Fire Alarm be activated, the cost of Emergency Services attending, will be charged to the guest.
COMPANY DETAILS Any Company details for invoices needs to be submitted in written before the check-out date. No modifications (guest names, company details etc) can be made to the invoice after check-out.
CREDITCARD AUTHORIZATION & DEPOSIT The hotel reserves the right to pre-authorize credit cards prior to your arrival. The hotel reserves the right to request a deposit of €150 upon check-in.
DAMAGES & EXTRA CLEANING FEE We expect the utmost respect of our guests for our property and belongings. When damages caused by severe neglect by the guest, we are forced to charge all costs to the responsible booker. This will include repairs at cost, plus a daily room rate equal to the daily rate that we would charge if the room was available, until the said room has been returned to its saleable condition.
Hotel Aalders values a high hygiene standard for it’s guests. For excessive dirty rooms an additional clean fee of €150 will be charged to the guest.
For room degradation (such as bodily wastes) a €250 cleaning fee will be charged, plus any professional external cleaning charges at cost, plus a daily room rate equal to the daily rate that we would charge if the room was available, until the said room has been returned to its saleable condition.
GROUPS Different policies apply for Group Reservations. A Group Reservations consists of 4 or more rooms. When booking a group reservation, the total of the reservation will be charged to bookers credit card within 3 days after receiving the booking by the hotel. The payment for the group reservation becomes Non Refundable.
FORCE MAJEURE Hotel Aalders does not accept any liability and makes no compensation in any form when unable to offer services contracted by us due to circumstances beyond our control: (natural) disaster, fire, war and terrorism, strikes, riots, cancellation of flight/train/bus/boat, pandemics, government regulations, labour disputes, unfavourable weather conditions or other exceptional and catastrophic events, circumstances or emergencies that make it impossible to stay at our hotel.
HOUSEKEEPING Our housekeeping team cleans all our room daily. In case you prefer no service, no problem! That being said: Hotel Aalders values a high hygiene standard for all it’s guests. Our team therefor needs to service and clean the room at least every other day during your stay.
Re-using towels saves water and means fewer detergents that pollute our planet. Willing to re-use your towel? Please hang it on the rack in your room. Want your towel replaced? Please leave it on the floor.
The high standard for hygiene and our environmental responsibilities are part of our conscientious and commercial efforts in offering the best services to our guests, while contributing to a better planet.
LIABILITY Hotel Aalders is not liable for any damages, loss or theft of goods and can therefore not be obligated to pay any form of compensation whatsoever in this context. The restrictions mentioned above will be forfeited when the result is due to wilful or deliberate recklessness/neglect on the part of Hotel Aalders and it’s team. Compensation for damages suffered caused by neglect, are not exceeded by the total price paid by the guest for the services offered by Hotel Aalders. Under no circumstances will the total liability of Hotel Aalders for direct damages of any kind exceed an amount of € 250.
LOST & FOUND All lost & found items are registered by our team and will send a notification to the guest regarding the found object. In case we do not receive a response in 3 months, the item(s) will be donated to charity.
MISSED CHECK OUT Our check out time is until 11:00 hours in the morning. In case the guest is not present in the room after 11:00 hours and the belonings are still present, one of our management level teammembers will pack the belongings to ensure the room can be cleaned by our housekeeping team for the arriving guests of that day. The luggage/belongings will be stored in a safe and secure area and can be picked up at the front office. An additional €100,- packing costs will be invoiced, which will need to be paid when picking up the belongings.
PAYMENTS Payment is done at arrival when booking our Flexible Rate. When booking our Non Refundable Rate, your creditcard will be charged after making your reservation. All the reserved rooms will be paid in one payment.
PETS Pets are not allowed in the hotel.
RESERVATIONS We take your personal data and security very seriously. It is therefor only possible to book through our website, where you can find all prices and availability. Our website offers a safe and secure environment to make your reservation with personal details. We are unable to make any reservation through e-mail or by phone.
ROOM KEY When leaving the hotel, the Room Key will be left at the Front Office at any time. This is due to security and fire safety reasons.
Lost or stolen keys will incur a €150 replacement fee. Attempts will be made to contact the guest who will be given the opportunity to return key within 7 days. Failure to do so will result in the fee being charged to the guest.
ROOM CAPACITY & MAXIMUM NUMBER OF GUESTS Guests are not allowed to exceed the declared number of persons on the reservation unless consent is given by hotel staff. It is not allowed in any case to stay in the room with more persons than the maximum number of guests for the booked roomtype. The maximum number of guests per roomtype are as following (this includes children):
Small Single Room | max. 1 person* Deluxe Small Single Room | max. 1 person* Small Double Room | max. 2 persons* Deluxe Small Double Room | max. 2 persons* Comfort Double Room | max. 2 persons* Deluxe Comfort Double Room | max. 2 persons* Triple Room | max. 3 persons* Family Room | max. 4 persons*
When you arrive with more persons than the maximum number of guests of the reserved roomtype, entrance to the room is limited to the maximum number of guests of the reserved roomtype: This means another room needs to be booked for the excess person(s).
* Up to one child up to 2 years of age can sleep in the excisting beds for free!
A baby cot is possible in the following rooms: (Deluxe) Comfort Double Room, Comfort Double Room, Triple Room and Family Room. Only one babycot per room. It is not possible to place a baby cot in our (Deluxe) Small Single Room or (Deluxe) Small Double Room, however children up to 2 years of age can sleep in the excisting beds for free! Please contact us directly for availability and to reserve a baby cot for your stay.
An extra bed is only possible on our Family Rooms. Only one extra bed per Family Room is possible. Please contact us directly for availability and to reserve an extra bed for your stay.
In any case, the cancellation policy will be maintained.
SMOKING POLICY Hotel Aalders is a non smoking hotel and maintains a zero tolerance policy for: Smoking, Narcotics & Drugs. This policy applies to all rooms and public areas. If the above-mentioned items are found in the room or in public areas, the hotel reserves the right to issue a fine of €150 + costs for any damages. The hotel reserves the right to immediately terminate your reservation without refund of the reservation nor the deposit paid and legal action will be taken.