Cancellation Policy

You can cancel Best Available Rate reservations free of charge up to 48 hours before the day of arrival. Please note that the day of arrival starts at 0.00 a.m. local time. In the event of a late cancellation, the total price of each cancelled room will be charged. In the case of a NO SHOW, the total price of each unused room will be charged. The hotel will hold your room & reservation until 7 a.m. on the day after your planned arrival.

With Non-Refundable reservations it is not possible to receive a refund when cancelling your reservation or to modify your reservation.

No refund is possible when your stay is cut short.


What time is meant by 'free cancellation is possible up to 48 hours before the day of arrival, where the day of arrival starts at 0:00 a.m.?
You can cancel free of charge (for bookings that apply) up to 48 hours before the arrival date, this day starts at 0:00 local time (CET: Central European Time).

What is a Non-Refundable reservation?
This is a reservation where the overnight costs are charged directly to your credit card and which can subsequently no longer be canceled or changed.

Why should I opt for a Non-Refundable rate?
Because you waive flexible cancellation (Best Available Rate) and the reservation will be charged immediately, we give you a 10% discount! The Non-Refundable rate is therefore always the most advantageous rate available.

Groups *
3 days after booking, 100% of all room nights must be paid.

* Groups: Every booking from 4 rooms.

All rates published on our website are
including 9% VAT and excluding Citytax (7% of the roomrate + €3 per person, per night).

 



Cancellation policy regarding the Covid-19 Pandemic
As the current Covid-19 pandemic and risks are globally known for over 1,5 years, it is within reasonable knowledge that when making your reservation the cancellation policy will be maintained. Therefor it is not possible to modify your reservation or to receive a refund when booking our Non Refundable Rate or within 48 hours before arrival when booking our Best Available Rate.

 

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